Casey Ross of Browns Bridge Community Church (North Point Ministries) offered great insights last week regarding guest experiences. Using a Disney concept, he challenged us to identify “combustion points” within our programming environments that can quickly turn an experience from positive to negative. While not every combustion point can be entirely avoided, recognizing and responding to them in the best ways possible can help sustain a positive experience throughout every interaction individuals have with your church.
Be sure to read Casey’s post here…
…Then spend some time seeking your combustion points. Talk to staff and especially volunteers across every department. You might be surprised by the things other people are seeing from their unique perspectives and guest interactions.
-Be sure to read Casey’s response to a comment. It is just as insightful as the post itself.
-If you’ve never explored InsideNorthPoint.org, you’re missing out on some incredible free resources.